The questions with a smaller firm: Can they meet all of my service needs? Will they be there in an emergency? For each project and client, an emergency contact plan is prepared so someone is available at all times. Mr. Dan Hershey is the primary contact, available by mobile phone 24/7 on all projects. In addition, a team of trusted colleagues have been preselected to provide second and third contact points. We understand water or wastewater emergencies can occur anytime and we are here to answer your questions and work through the emergency with you.